Join the Technical Diploma in Computer Support at NWTC! Gain hands-on IT skills and prepare for a rewarding tech career. Apply now!
Technical Diploma - Computer Support Technician one-year technical diploma emphasizes problem solving using microcomputer hardware and software facilities including command line environment and Windows operating systems, Microsoft Word, and Microsoft Excel. As a graduate, students may choose a career as an IT consultant, providing one-on-one problem solving to computer users, or work as a computer sales representative. A graduate of this program will have the potential for employment in the following areas: IT Consultant: provides one-on-one problem solving for users. Computer Sales Representative: makes customer calls, establishes customer contacts, identifies customer needs, and prepares proposals. Program Outcomes: Develop attractive and effective slide shows using PowerPoint presentation software. Develop professional letters and reports using Word document processing software. Develop professional and user-friendly spreadsheets using Excel spreadsheet software. Develop computer programs to perform common business functions using the Visual BASIC programming language. Perform common help desk and end-user support functions using current technologies and protocols. Install, configure, and maintain computer hardware and peripherals. Perform basic computer system functions and operations using the command line and shell scripts. Configure and administer common microcomputer operating systems. Automate Windows operations using common operating system scripting languages.
