Launch your career with an Associate in IT Support at NWTC! Gain essential skills for international students & hands-on training. Apply now!
The demand for computer support specialists is growing as the number of computers and their level of complexity rise, according to the U.S. Department of Labor. As a Computer Support Specialist- IT program graduate, you're prepared for a variety of careers including IT consultant, help desk/support specialist, PC programmer, computer sales representative, IT trainer, network assistant, desktop application developer, and PC repair technician. A graduate of the program will have the potential for employment in the following areas: IT Consultant: provides one-on-one problem solving for users. Help Desk/Support Specialist: develops customized user menus, installs software packages, administers networks, and is a support technician for software packages. PC Programmer: performs detailed program design, coding, testing, debugging, documentation, and implementation of online or interactive systems. Computer Sales Representative: makes customer calls, establishes customer contacts, identifies customer needs, and prepares proposals. IT Trainer: trains employees on software packages which enable the user to solve problems on an individual basis. Network Assistant: helps to configure networks, installs hardware and software, and trains users. Desktop Application Developer: provides for the development, testing, implementation, documentation, and support of customized desktop applications. PC Repair Technician: maintains and repairs hardware components of desktop computers, network servers and devices, and peripheral equipment including printers and scanners. Program Outcomes: Manage information technology hardware Manage software Support computer networks Provide end user support Solve information technology problems Demonstrate customer service skill as an IT professional
